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Some monitoring checks are not executed

Affected components:

  • Platform - app.phare.io

Timeline:

–

Incident updates:

  • Resolved
    The infrastructure migration is successful, and uptime monitoring isn't affected anymore.
  • Monitoring
    The new infrastructure is working as expected, a progressive migration is now in place with a 100% target set on November 18 at 00:00 UTC.
  • Monitoring
    Phare's edge monitoring infrastructure as been replicated on a new provider, Bunny.net. Ten percent of monitoring requests will now be routed to this new infrastructure, to make sure the quality of the monitoring stay consistent between platforms.
  • Identified
    The issue has been traced to an update in Cloudflare routing rules between workers, which was released in a rolling deployment affecting only a few monitor checks starting November 11 at 19:00 UTC up to 100% on November 12 around 17:00 UTC. 
    
    All requests are routed to Germany for the moment to keep the system working at best capacity, until a workaround can be deployed to allow accurate multi-region checks.
  • Investigating
    A workaround as been implemented to re-route all requests through the Germany region while other regions are working properly again.
  • Investigating
    Uptime monitoring is affected in every region, we are currently investigating the issue.