Logo Phare status page

United Kingdom region rerouted

  • Resolved
    The monitoring agent has been routed back to the United Kingdom and is now working correctly.
  • Monitoring
    The United Kingdom monitoring region as been temporarily rerouted to Spain to provide functional uptime monitoring to all users. The issue is actively monitored and Bunny.net is working on a permanent fix.
  • Identified
    The issue is partially fixed, only domains proxied by Bunny.net are now affected in the United Kingdom region.
  • Identified
    A network issue is preventing requests emitted from the United Kingdom region to reach certain hosts. Phare's hosting provider has been alerted and is actively working on a resolution to fix this problem.
  • Investigating
    The monitoring agent running in the United Kingdom is currently down.

Incorrect downtime notification

  • Resolved
    Rollback to a previous version of the monitoring agent is complete, erroneous incidents have been deleted. More extensive testing will be done to establish the reason behind the issue before future updates.
  • Identified
    The issue as been pinpointed to the latest update of the monitoring agent, a rollback as been scheduled..
  • Investigating
    A subset of monitor are sending erroneous downtime notifications

Temporary incident data loss

  • Resolved
    The issue as been resolved and new tests put in place to avoid regression. Incident data as been restored using a snapshot of the database created at 20:00 UTC, leaving a four-minute gap for permanent data loss, but none were identified during that duration.
  • Identified
    The latest deployment introduced a cascading bug on incident deletion around 20:04 UTC, only programmatic incidents are affected and not shown on the user dashboard and status pages.